At Sweet Stories, we are pleased to offer our customers various payment options. By choosing one of the payment methods listed below, you can easily shop with us:
Credit Card: You can make payments with common credit cards such as Visa, MasterCard. SSL encryption technology is used to securely process your payments.
Bank Transfer / EFT: You can make payments via bank transfer or EFT. Payment details will be sent to you via email after your order is completed.
At Sweat Stories, we offer various methods to ensure you receive the fastest information about special discounts, campaigns, and new products. Below, you can find how to benefit from these methods:
Email Newsletter Subscription: By filling out the email newsletter subscription form on our website, you can stay informed about special campaigns, discounts, and new product announcements through email newsletters we will send you at regular intervals. The subscription may include not only discounts and campaigns but also special offers tailored to your interests.
Our Social Media Accounts: By following us on social media platforms such as Facebook, Instagram, and Twitter, you can instantly learn about our latest campaigns and discounts. Special giveaways, discounts, and promotions on social media will also be shared with you.
Mobile Application: By downloading our Sweat Stories mobile application, you can receive special notifications on your mobile phone. Through our application, you will be instantly informed about special discounts and opportunities, ensuring you don't miss out on any opportunity.
Our Website: By regularly visiting the "Discounts" and "Campaigns" pages on our website, you can review all current discounts and opportunities. On these pages, you can find the details of ongoing and upcoming campaigns.
SMS Notifications: If you wish, you can create an SMS subscription to receive special campaign and discount notifications on your mobile phone. This way, you can quickly get information about discounts and take advantage of opportunities instantly.
Remember, discounts and campaigns may be valid for a limited time. Therefore, we recommend staying informed through one or more of these methods to not miss out on opportunities. A new opportunity is always waiting for you with Sweat Stories!
Live Support: You can reach our customer service representatives instantly during working hours through the live support service on our website and ask your questions.
Email Communication: You can send us an email for any questions, suggestions, or complaints. Our email address is: [email protected]. Our customer service team will get back to you as soon as possible.
Phone: To reach our customer service team by phone, you can call the number +90 [Phone Number]. We are available during working hours.
Social Media: You can follow us on our social media platforms (Facebook, Instagram, Twitter) or directly message our customer service representatives.
Contact Form: You can send us your message by filling out the contact form on our website. By providing your name, email address, and the subject of your question/communication, you can quickly receive a response.
Whenever you need help with anything, our customer service team will be happy to assist you.
1. Log into Your Account:
To initiate a return or exchange process, you need to log into your account on our website. If you are unable to log into your account, you can create a return or exchange request by selecting the relevant order and product via the "Order Tracking" or "Member Login" page.
2. Fill Out the Return/Exchange Request Form:
To submit your return or exchange request, fill out the relevant form completely and correctly. In the form, specify the reason for your request and provide details about your transaction to ensure a quick evaluation of your request. Click [here] to download the Return/Exchange Request Form.
3. Review and Approval Process of Your Request:
Your return or exchange request will be carefully reviewed by our customer service team. Once your request is approved, you will be notified of the approval status and process details via your email address or account.
4. Return of the Product:
After your request is approved, you need to return the product in its original packaging and securely to the specified address. Please note that shipping costs will be covered by the customer.
5. Return or Exchange Process:
Upon the receipt of the product, if your return request is approved, your payment will be refunded, or your exchange request will be processed. This process will be completed as soon as possible after the relevant checks and approvals.
Important Notes:
Our customer service team will be pleased to guide you at every stage and ensure the smooth completion of the process.
Returns Process:
Bulk Orders and Return Situations:
In this case, the total amount to be refunded to the customer will consist of the product price minus the deducted shipping cost.
1. Reach the Login Page:
Go to the main page of our website and click on the "Login" or "My Account" section located in the top right corner to be directed to the login page.
2. Forgot My Password or Password Reset Link:
On the login page, click on the "Forgot My Password" or "Forgot Your Password?" option to be redirected to the password reset page.
3. Enter Your Email Address:
On the password reset page, you will be asked to enter your registered email address. Enter your registered email address correctly and click on the "Continue" button.
4. Password Reset Link via Email:
If the entered email address is registered in the system, you will receive an email containing the password reset link.
5. Create Your New Password:
Click on the link in the email to be redirected to the password reset page. Here, set a new password and follow the necessary steps to confirm the password change.
6. Log In with Your New Password:
Easily access your account by logging in with your new password.
Shipping Fees:
Delivery Times:
Express Delivery Options:
International Delivery:
Delivery Notification:
Return Conditions:
Exchange Conditions:
Shipping Costs:
Return and Exchange Process:
Return and Exchange Rejection:
Refund:
Note: At Sweat Stories, we prioritize customer satisfaction and aim to provide a transparent and reliable shopping experience.