GENERAL TERMS:
When you place an order electronically, you are deemed to have accepted the preliminary information form and the distance sales contract provided on the website.
Buyers are subject to the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs for product delivery will be paid by the buyer.
Each purchased product will be delivered to the address specified by the buyer within 30 days, without exceeding the legal period. If the product is not delivered within this period, the buyer may cancel the contract.
The purchased product must be delivered complete, in accordance with the specifications mentioned in the order, and with any relevant documents such as a warranty certificate or user manual, if applicable.
If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days from the date the seller learns of this situation, and the total amount must be refunded to the buyer within 14 days.
IF THE PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the product price or cancels the payment in the bank records, the seller's obligation to deliver the product is terminated.
PURCHASES MADE USING UNAUTHORIZED CREDIT CARD USE:
If the credit card used by the buyer for payment is found to have been used by unauthorized persons after the product is delivered, and the bank does not pay the related amount to the seller, the buyer is obliged to return the product within 3 days, with shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:
If the product cannot be delivered due to unforeseen force majeure reasons, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, replacement with a similar product, or a delay in delivery until the obstacle is removed. If the order is canceled and payment was made in cash, the refund will be made within 14 days. For credit card payments, the refund will be processed to the bank within 14 days, and it may take 2-3 weeks for the amount to be transferred to the buyer’s account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before accepting the product, the buyer must inspect it and refuse delivery if it is damaged, broken, or if the packaging is torn, etc. The product is deemed to be in good condition when accepted. After delivery, the buyer must take care of the product. If the right of withdrawal is to be used, the product must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The buyer may use the right of withdrawal by notifying the SELLER within 14 days from the delivery date of the purchased product. The notification can be made in writing via email, registered mail, or fax.
SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
Company Name/Title: Mocha Tekstil Limited Company
Address: Namık Kemal Mah. Tonguç Baba Cad. No:43 Esenyurt 34513 Istanbul, Turkey
Email:[email protected]
Phone:
WITHDRAWAL PERIOD:
If a service has been purchased, the right of withdrawal begins from the date the service contract is signed. If the service has already been provided, the right of withdrawal cannot be used. When the right of withdrawal is exercised, all expenses are borne by the seller.
To use the right of withdrawal, the product must be unused, and notification should be made by return registered mail, fax, or email.
USAGE OF THE RIGHT OF WITHDRAWAL:
When using the right of withdrawal, the product’s invoice, return form, box, packaging, and any standard accessories must be returned complete and undamaged.
RETURN CONDITIONS:
After the SELLER receives the withdrawal notice, the SELLER is obliged to refund the payment to the buyer within 10 days. The product will be taken back within 20 days. If the product loses value due to the buyer’s fault, compensation for the damage must be paid to the seller.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
The right of withdrawal cannot be used for the following products:
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer makes a payment by credit card and there is a delay in payment, the cardholder will be responsible for paying interest to the bank as per the credit card agreement and will be liable for any costs.
PAYMENT AND DELIVERY:
Payment can be made via bank transfer or EFT. Online payments made by credit card can be either in full or in installments. At the end of the order, the payment will be deducted from the credit card.